Terms of use

Last updated: 28 October 2026

These terms are an agreement between you and [Company name] (Pty) Ltd, registration number [registration number] (“Nkhape”, “we”). By creating an account or using the app you accept them. Please also read our privacy policy.

1. The service

Nkhape is a platform that connects motorists (“drivers”) with private security officers registered with PSIRA (“officers”) who escort drivers in their own vehicles. When you request an escort, nearby officers who are on duty are offered the request and the first to accept responds. [Describe the legal relationship between Nkhape and officers, e.g. independent contractors, once confirmed.]

2. Your account

• You must be 18 or older and give accurate information.
• Keep your password private. You’re responsible for activity on your account. If you think someone else has used it, reset your password: this signs you out everywhere.
• You may delete your account at any time in the app (see how).

3. Drivers: kilometres and charges

• Escorts are paid for with prepaid kilometres at R20 per kilometre (VAT [included / not applicable]). You buy bundles through Paystack.
• You are charged for the distance escorted, measured by GPS from when the officer reaches you until the escort ends, rounded up to the next 100 m, with a minimum of 2 km per escort. The officer’s drive to you is not charged.
• Cancelling before the officer arrives costs nothing.
• Your balance may go up to 20 km below zero. Past that, the app asks you to top up first, but if you confirm it’s an emergency, help is still sent and the escort is charged to your balance, which you must settle with your next top-up.
• Kilometres don’t expire. [Refund policy for unused kilometres, including on account deletion, to be confirmed.] If you believe a charge is wrong, contact support@nkhape.co.za within 30 days; we keep the GPS record of each escort to check it.

4. Using Nkhape responsibly

You agree not to:

• make false or prank requests, or request escorts to harass, track or harm anyone;
• abuse, threaten or discriminate against officers, drivers or our staff;
• misuse another person’s contact details or location seen through the app;
• interfere with the app or try to access accounts or data that aren’t yours.

We may suspend or close accounts that break these rules, and report criminal behaviour to SAPS.

5. Officers

• You must keep your PSIRA registration, firearm competency and licence valid, and tell us immediately if any lapses or is suspended. You may not go on duty while they are not valid.
• You must act lawfully, including the Firearms Control Act and the Private Security Industry Regulation Act, and use force only as the law allows.
• You earn 60% of the kilometres billed for your completed escorts (currently R12 per kilometre), paid weekly to your bank account after review. We may withhold payment for an escort under investigation.
• [Officer agreement, insurance and tax responsibilities to be added once confirmed.]

6. Liability

[To be completed with legal advice. To cover: the extent of Nkhape’s responsibility for officers’ conduct; limits of liability as far as the Consumer Protection Act allows; and that nothing in these terms limits rights you have under South African law.]

7. Changes and contact

We may update these terms. If a change matters, we’ll tell you in the app before it applies. South African law governs these terms. Questions: support@nkhape.co.za.